Freight FAQs

A freight brokerage connects shippers with qualified carriers and coordinates transportation. A carrier operates trucks and physically moves freight. I & Them Logistics LLC is a freight broker, not a carrier.

Use the Get a Quote form with pickup/delivery ZIPs, freight type, and notes like weight, dimensions, pallet count, and dock requirements.

Pickup/delivery locations, freight type, readiness date, plus weight, dimensions, pallet count, commodity, loading method, and any appointment/limited-access needs.

Yes. LTL is often ideal for smaller palletized shipments. We help select the right LTL option and plan accessorials to reduce surprises.

LTL shares trailer space among multiple shipments. FTL is a full trailer dedicated to one shipment. The right choice depends on freight size, handling needs, and scheduling priorities.

No. We provide estimated timelines and coordinate appointments carefully, but transit can be affected by capacity, weather, and dock schedules.

When available, we can source faster options (dedicated capacity or priority handling). Availability depends on lane, timing, and equipment requirements.

We coordinate with carriers and review standard requirements such as authority and insurance expectations, then match equipment and service fit to shipment needs.

Yes. We coordinate reefer capacity and align temperature requirements and handling notes with shipper/receiver instructions.

Yes, depending on load requirements. We’ll request dimensions, weight, loading method, and site access details to quote and coordinate correctly.

Power-only is tractor-only capacity to move a shipper’s preloaded trailer. We coordinate pickup instructions, trailer identification, and visibility through delivery.

When applicable, we can coordinate cross-border shipping depending on lane and requirements and may involve specialized partners. Include cross-border needs in your quote request.

We provide milestone updates and coordinate communication from dispatch through delivery, escalating when exceptions occur.

Common accessorials include liftgate, appointments, limited access, detention, reweigh/reclass (LTL), and special handling. Accurate details upfront reduces surprises.

Rates depend on lane, equipment, capacity conditions, service level, weight/dimensions, and special requirements. We explain assumptions so you can approve confidently.

We can help verify carrier insurance expectations and guide documentation steps if issues occur. Claims outcomes depend on documentation and circumstances.

Response time depends on shipment complexity and equipment type. Complete details (weight, dimensions, pallets, dock needs) helps us respond faster with better options.