Legal
Privacy Policy
How we collect, use, disclose, and protect personal information when you use our website and freight brokerage services.
1. Introduction
I & Them Logistics LLC (“I & Them,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a freight quote, contact us, or use our services as a freight brokerage (not a carrier).
2. Information We Collect
We collect information you provide directly and information collected automatically when you use our website.
2.1 Information You Provide
When you complete forms (e.g., Get a Quote, Contact Us) or communicate with us, we may collect:
- Name and company name
- Email address and phone number
- Pickup and delivery locations (city/state/ZIP)
- Shipment information (freight type, weight, dimensions, pallet count, commodity, notes)
- Any messages or additional details you provide
2.2 Information Collected Automatically
When you use our website, we may collect:
- IP address, device type, browser type, and operating system
- Pages visited, time spent, referring/exit pages, clicks, and interactions
- Approximate location derived from IP address (not precise GPS)
3. How We Use Your Information
We use your information to:
- Provide freight rate quotes and respond to inquiries
- Arrange and coordinate freight brokerage services (including carrier sourcing)
- Communicate about shipment status, updates, and documentation needs
- Improve our website, services, and customer experience
- Detect, prevent, and address fraud, misuse, or security issues
- Comply with legal obligations and enforce our terms
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
4.1 With Carriers and Service Partners
Because we are a freight broker, we may share shipment-related details with carriers, logistics partners, and service providers for quoting, scheduling, and coordination (for example: pickup/delivery ZIPs, shipment characteristics, contact details necessary for execution).
4.2 With Vendors and Service Providers
We may share information with vendors who support our operations, such as:
- Website hosting and analytics providers
- CRM, email, and communication tools
- Security and fraud prevention services
These providers are authorized to use information only as needed to provide services to us.
4.3 For Legal Reasons
We may disclose information if required to do so by law, subpoena, court order, or to protect rights, safety, and security of our business, users, or others.
4.4 Business Transfers
If we undergo a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enable basic site functionality
- Understand how visitors use our website
- Improve performance and user experience
You can control cookies through your browser settings. Disabling cookies may impact website functionality.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Choices and Rights
Depending on your location, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information (subject to legal/business record requirements)
- Opt out of certain marketing communications
To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies.